My Health On Line – User Guide for Patients
Creating a My Health Online Account
Before you can create a My Health Online account you must register for this service at your GP practice. Your practice will provide you with a registration letter that will contain the following information.
- Web Address
- Practice ID
- Patient ID (NHS number)
- The Registration Token
Note : You cannot create an account without a registration letter.
- In your internet browser, type or copy and paste, the following web address: www.myhealthonline-inps.wales.nhs.uk
- Select your preferred language – English / Cymraeg
- Click on the “My Account” tab
- You will need to scroll to the bottom of this page to Register – Click on the “Register” button
- Using the information on your registration letter complete the required fields and click register
- You will receive an e-mail message sent to the account that you supplied at the GP Practice, the e-mail will contain an activation code and a link to complete your registration. Follow the link and type in your activation code.
- You’re my Health Online account is now active. You can now sign in and proceed to order repeat prescriptions.
Signing in & using My Health Online
- In your internet browser, type or copy and paste, the following web address: www.myhealthonline-inps.wales.nhs.uk
- Select your preferred language – English / Cymraeg
- Click on the “My Account” tab and complete the login details
- You will now see your home page for on-line services, from here you can order repeat prescriptions or change your e-mail address / password
Ordering repeat prescriptions
Please note: If items that you normally have on repeat are not showing it is normally because you need to arrange a medication review with the doctor.
Prescriptions will be ready for collection after two working days.
- From the My Health Online front page, click on My Account, and select Prescriptions from the menu on the left of the screen.
- You will now see any recent requests and be able to order your next repeat due, by clicking on Click here to make a new request
- You can sort by Drug Name / Last Issued
- Select the item(s) required by clicking in the tick box and click on Request Selection
- You will need to click on Submit Request to send it to the Practice
- A message appears on line stating your prescription has been delivered, also an e-mail confirming this will be sent to your e-mail address you supplied to the Practice.
- As your prescription is being dealt with you will see the following progress markers within the prescriptions screen:
- In Progress – This means that the Practice has received your request
- Processed – This means that the Practice has authorised your request and printed your prescription. Please note: This does not indicate that the prescription is ready to be picked up, the process still requires 2 working days before you are able to collect your prescription.
- Rejected – This means that your request has been denied. Further information will be available when you click on the + box
My Profile Tab
Within the my profile tab you can: Change your e-mail address, or Change your username / password