Online Services

My Health On Line – User Guide for Patients

Creating a My Health Online Account

• Web Address
• Practice ID
• Patient  ID (NHS number)
• The Registration Token

Note : You cannot create an account without a registration letter.

1. In your internet browser, type or copy and paste, the following web address: www.myhealthonline-inps.wales.nhs.uk
2. Select your preferred language – English / Cymraeg
3. Click on the “My Account” tab
4. You will need to scroll to the bottom of this page to Register – Click on the “Register” button
5. Using the information on your registration letter complete the required fields and click register
6. You will receive an e-mail message sent to the account that you supplied at the GP Practice, the e-mail will contain an activation code and a link to complete your registration.  Follow the link and type in your activation code.
7. You’re my Health Online account is now active. You can now sign in and proceed to order repeat prescriptions.

Signing in & using My Health Online

1. In your internet browser, type or copy and paste, the following web address: www.myhealthonline-inps.wales.nhs.uk
2. Select your preferred language – English / Cymraeg
3. Click on the “My Account” tab and complete the login details
4. You will now see your home page for on-line services, from here you can order repeat prescriptions or change your e-mail address / password

Ordering repeat prescriptions

Please note: If items that you normally have on repeat are not showing it is normally because you need to arrange a medication review with the doctor.

Prescriptions will be ready for collection after two working days.

1. From the My Health Online front page, click on My Account, and select Prescriptions from the menu on the left of the screen.
2. You will now see any recent requests and be able to order your next repeat due, by clicking on Click here to make a new request
3. You can sort by Drug Name / Last Issued
4. Select the item(s) required by clicking in the tick box and click on Request Selection
5. You will need to click on Submit Request to send it to the Practice
6. A message appears on line stating your prescription has been delivered, also an e-mail confirming this will be sent to your e-mail address you supplied to the Practice.
7. As your prescription is being dealt with you will see the following progress markers within the prescriptions screen:
8. In Progress – This means that the Practice has received your request
9. Processed – This means that the Practice has authorised your request and printed your prescription.  Please note: This does not indicate that the prescription is ready to be picked up, the process still requires 2 working days before you are able to collect your prescription.
10. Rejected – This means that your request has been denied.  Further information will be available when you click on the + box

My Profile Tab

FAQ’s